Questions and answers

What is Nirvana BnB?

Nirvana BnB is a home-stay marketplace from Nirvana Tourism BnB, Nagpur. Travellers find villas, farmhouses, city apartments and heritage homestays across India, and property owners list their homes for free.

How do I book a stay?

Search a place and your dates, open a stay and press Reserve. Sign in with Google or an email code, check the full price with fees and GST, and pay by UPI, card or net banking. Stays marked "Sample listing" are examples and cannot be booked online; for those, our travel desk arranges a stay like it on phone or WhatsApp.

What do I get after booking?

A confirmation with a booking code, and a check-in pass with the address, a map link and the host's contact. You can message the host and see your receipts on your trip page.

What are the check-in and check-out times?

Check-in is usually from 1 PM and check-out by 11 AM. Each stay shows its own times and house rules. Every adult shows a government photo ID at check-in.

Is the trip planner free?

Yes. Tell us where and when, and you get a day-by-day itinerary with a quotation PDF in about a minute. The quotation is an estimate; our travel desk confirms the final price for your dates.

Can you plan a trip to a place where you have no stay listed?

Yes. The planner works for any destination in India, and our travel desk arranges the stay, cabs and sightseeing for you.

What is the cancellation policy?

The refund depends on how far ahead of check-in you cancel:

• 7 days or more before check-in: full refund of the stay amount
• 3 to 6 days before check-in: 50% refund of the stay amount
• Less than 3 days before check-in: no refund of the stay amount

Is there a security deposit?

Some stays ask for a refundable security deposit. It is held by us, not the host, and is returned after check-out.

How do I list my property?

Listing is free. You set the price, the calendar and the house rules, and complete identity and property verification. We charge a 10% commission only when a booking is completed, and pay out to your bank account or UPI ID 24 hours after check-in.

Can travel agents work with you?

Yes. Travel agents, tour operators, hotels, cab operators, guides and creators can register as travel partners, share their own link, receive customer enquiries directly and earn a commission on confirmed trips: 4% of the trip value before taxes, rising to 5% once your confirmed trips cross Rs. 5,00,000. See the "Become a travel partner" page.

Is there an app?

Yes. The guest app and the host app install from this website on Android, iPhone, iPad and computer, with no app-store download. See the "Get the app" page.

How do I reach you?

Call or WhatsApp +91 87675 68241, or email operation@nirvanabnb.com. Our office is at Metro Station, Munje Square, Ground floor, Buty Chambers, Near Sitabuldi Interchange, opposite Fortune Mall, Sitabuldi, Nagpur, Maharashtra 440012. You can also talk to our travel assistant with the "Talk to us" button on any page.