Cancellation & refunds

If you cancel

The refund depends on how far ahead of check-in you cancel:

• 7 days or more before check-in: full refund of the stay amount
• 3 to 6 days before check-in: 50% refund of the stay amount
• Less than 3 days before check-in: no refund of the stay amount

Fees and taxes

Where the stay amount is refunded, the GST on it is refunded too. Our service fee is refunded only for cancellations made 7 days or more before check-in.

If the host cancels or the stay is not as described

You get a full refund of everything you paid, including our service fee. Tell us within 24 hours of check-in if the property is materially different from the listing or is unsafe, and we will help you move or refund you.

How refunds are paid

Refunds go back to the original payment method — UPI, card, net banking or wallet — usually within 5 to 7 working days, depending on your bank.

Security deposit

The deposit is held by us, not the host. It is refunded after check-out unless the host reports damage with evidence within 48 hours, in which case our team reviews the claim with both sides.

How to cancel

Call or WhatsApp +91 87675 68241, or email operation@nirvanabnb.com, with your booking code.